As a engineering service provider the center of all our activities are our customers and their economic and social success to remain competitive, even though under challenging and changing conditions. By providing professional development services at competitive costs without compromising quality, we contribute to our customers success.
How do we find out whether our customers are satisfied? The best way to find out whether your customers are satisfied is to ask.
With regards to continues effort to improve customer experience and satisfaction we launched 3 month ago the CISIUM Survey Server. The server is based on LimeSurvey® an open source survey application.
When you conduct a customer satisfaction survey, what you ask the customers is important. How, when , and how often you ask these questions are also important. For our customer satisfaction survey therefore we decided to focus in the surveys on "Result and Quality", "Process", "Service", "Customer satisfaction" and "Customer Loyalty".
LimeSurvey is a great, easy to use web application written in PHP that basically contains everything you need for doing nearly every kind of survey with grace.
Based on LimeSurvey website the software is downloaded 10,000 times every month and is used all over the world by companies, universities and individuals. LimeSurvey is Open Source Software and completely free to use. Features open/closed surveys, branching, participant administration, quotas, WYSIWYG HTML editor, email invitations & reminders, assessments, statistics and many more like Multi-lingual surveys, Integration of pictures and movies into a survey and Creation of a printable survey version if required.
However, the most important thing about conducting a customer satisfaction survey is what you do with their answers and for this purpose the developer have implemented into the administrator backend assessments, statistics features and customizable reports that allow you to get quickly statistics from the responses and to generate customize reports in HTML, PDF and Excel for further processing.